Coronavirus Update

  Update as of Wednesday 4 August 2020 with regards to Stage 4 Lockdown

COVID-19 Update  

4 August 2020

Published 4 August

Stage 4 restrictions – what they mean for Pacific Epping

As announced by the Victorian Government, from Thursday 6 August there will be a number of significant changes at Pacific Epping as Stage 4 restrictions are introduced across metropolitan Melbourne. These changes will be in place for at least six weeks.

The Victorian Government has stated that shopping centres can remain open during this time. As such, Pacific Epping remains open, operating at significantly reduced levels to provide access to permitted retail for our community, should you choose to visit us.

The Stage 4 restrictions will see many of our retailers temporarily close for at least six weeks. The following essential goods and services are permitted to continue to trade during this time:

  • Supermarkets and grocery shops, including all food and liquor shops
  • Convenience stores and newsagents
  • Pharmacies
  • Medical centres for appointments that cannot be undertaken virtually
  • Retailers working onsite for the purposes of fulfilling online orders
  • Restaurants and cafes for delivery and contactless takeaway only
  • Bank branches
  • Medicare and/or Centrelink
  • Locksmiths
  • Laundry and dry cleaners
  • Telecommunication services
  • Maternity supplies
  • Post offices
  • Fuel retailing
  • Hardware, building and garden supplies retailing for tradespeople
  • Specialist stationery services for business use
  • Disability and health equipment, mobility services
  • Security services
  • Building maintenance, cleaning
  • Road transport (i.e. freight and couriers).

Although these retailers are permitted to trade, some may make the decision to temporarily close or otherwise reduce their hours. We encourage you to visit https://www.pacificepping.com.au/centre-info/trading-hours-and-store-updates/ for the most recent information on individual retailers’ trading hours.

Please note that our café and restaurant retailers are permitted to remain open, offering takeaway and home delivery services only.  Details of café and restaurant retailers offering takeaway and food delivery is available here https://www.pacificepping.com.au/restaurants-home-delivery-take-away/

All other stores are considered non-essential under the Stage 4 restrictions and must close for trade from Thursday 6 August. For further detail on the business restrictions announced by the Victorian Government, we encourage you to visit https://www.vic.gov.au/coronavirus-covid-19-restrictions-victoria.

Don’t forget that you can also take advantage of our Order & Collect service, which lets you order from your preferred retailer and have your shopping delivered directly to your car. To find out more, click here https://www.pacificepping.com.au/centre-info/order-collect/.

Mandatory Face Coverings

If you choose to visit us during this time, please remember that you must wear a face covering at all times when visiting our Centre, unless:

  • You are under 12
  • You have a medical condition that prohibits the wearing of a face covering
  • It’s not practical
  • For professional reasons.

To help keep our entire community safe, please be sure to bring an appropriate face covering with you when you next visit Pacific Epping.

Thank you for your ongoing patience and understanding as we all adjust to these rigorous new measures and navigate the changes together with kindness and compassion.

Keeping our community safe

As has been the case throughout the entire COVID-19 crisis, the health and wellbeing of our customers, staff, retailers and contractors is our number one priority. This is more important now than ever before.

We continue to implement and maintain stringent precautionary measures to keep our entire community safe. These include:

  • A strengthened focus on disinfecting commonly touched areas, sanitising high-touch points with high-grade disinfectant throughout the Centre.
  • Positioning permanent hand sanitisation stations at key points throughout the Centre.
  • Placing Australian Government-issued information posters in our bathrooms, which outline crucial information on how you can help stop the spread of COVID-19.
  • Rolling out public hygiene advertisements across the Centre, reinforcing the preventative measures each of us should adopt.
  • Installing signage and floor decals across parts of the Centre, reminding our community to keep 1.5 metres between themselves and others at all times, including when queuing or moving through the Centre.
  • Adjusting air-conditioning systems to maximise the intake of fresh air, ensuring that quality air is circulated throughout the Centre.
  • Reminding our community to adhere to government mandates to wear a face covering while outside of the home, unless there’s a valid reason not to.
  • Working closely with our retail partners to help ensure that we are all playing our part to keep our shared environments safe.

While we are doing what we can to help protect the health of our community, we all have a part to play in keeping our community safe, and that means:

  • Practise social distancing while you’re at the Centre and always keep at least 1.5 metres between yourself and others.
  • Maintain a high level of personal hygiene. Wash your hands regularly (take advantage of our hand sanitisation stations located throughout the Centre) and safely cover your cough or sneeze.
  • Wear a face covering, unless you have a valid reason not to, and follow all government directives and advice.
  • Most importantly, stay at home if you are feeling unwell, are awaiting test results, or are experiencing any COVID-19 symptoms.

As always, we are closely monitoring public health updates and are prepared to act quickly should the advice change. Once again, the health and safety of our community is our overriding priority.

As we continue to navigate this quickly shifting COVID-19 situation, we remain committed to keeping our community informed and providing a safe environment for our customers 

As a provider of necessary goods and servicesPacific Epping remains open and trading, serving the essential needs of those that choose to visit us.  

Covering your face while visiting Pacific Epping 

From 23 July, in line with new mandates from the Victorian Government, you must wear a face covering at all times when visiting our Centre, unless: 

  • You are under 12 
  • You have a medical condition that prohibits the wearing of a face covering 
  • It’s not practical 
  • For professional reasons. 

To help keep our entire community safe, please be sure to bring an appropriate face covering with you the next time you visit Pacific Epping 

Please see a list of our retailers stocking face masks below as at 4 August 10:11am:

  • Aldi
  • Coles
  • Woolworths
  • Quality Pharmacy
  • Chemist Depot
  • Chemist Warehouse

Please note these will be updated regularly.

We have implemented a number of measures that assist us and our community in adhering to this directive, including:  

  • All centre staff and contractors will be required to wear masks while at work, unless they have a valid reason not to.   
  • Signage that clearly reminds our community they must adhere to the government mandate and not enter the Centre without a face covering unless they are exempt.  
  • Close work with local police in monitoring our community’s adherence to this new directive, generally reminding our community of this new directive and asking those that aren’t wearing face coverings, without a valid reason, to leave the centre.  

Helping to keep our community safe  

The health and well-being of our customers, staff, retailers and contractors has, and always will be, our number one priority.  

We continue to maintain a significantly heightened level of precautionary measures to help keep our community safe. These measures include: 

  • A strengthened focus on disinfecting commonly touched areas 
  • Positioning of hand sanitiser stations at key points throughout the Centre 
  • Installation of signage and floor decals across part of the Centre, reminding our community to keep 1.5 metres between themselves and others at all times.  

While our team is doing what we can to help protect the wellbeing of our community, we all have a part to play in keeping our community safe and that means:  

  • Practice social distancing when at the Centre and keep a minimum of 1.5 metres between yourself and people not within your ‘party’. For more information regarding social distancing requirements when visiting our Centre please visit https://www.dhhs.vic.gov.au/staying-safe-covid-19. 
  • Maintain a high level of personal hygiene. Wash your hands regularly (take advantage of our hand sanitisation stations located throughout the Centre), safely cover your cough or sneeze and, most importantly, stay at home if you feel unwell. Further information can be found here https://www.dhhs.vic.gov.au/staying-safe-covid-19. 

We are closely monitoring public health updates and are prepared to act quickly should advice change. It goes without saying that our community’s health and well-being comes first.  

Trading Hours  

While we are continuing to assess the evolving situation, and are prepared to respond if necessary, Pacific Epping trading hours are as follows:  

Monday 9am – 5:30pm

Tuesday 9am – 5:30pm

Wednesday 9am – 5:30pm

Thursday 9am – 5:30pm

Friday 9am – 5:30pm

Saturday 9am – 5pm

Sunday 10am – 5pm

Pacific Epping have made the decision to temporarily remove late night trading on Thursday/Friday evening from Wednesday 8 July 2020, with the exception of Supermarkets and some other essential services.   

When planning a visit, we recommend you contact individual retailers for store specific trading hours.  

Keeping you safe as we navigate Coronavirus together

At Pacific Epping, we have strengthened our already stringent cleaning processes by placing a heightened focus on sanitising high-touch points with high-grade disinfectant as well as increasing the number of cleaning rotations each day. We have placed hand sanitation units throughout the centre and at key entries for customers to use on entry, exit, and during your visit.

We have placed Australian Government-issued information posters in our bathrooms, which outline crucial information on how you can help stop the spread of Covid-19. We have also rolled out public hygiene advertisements across the centre to reinforce preventative measures that each of us should adopt.

To protect yourself and those around you, we ask every member of our community to adopt safe physical distancing measures while visiting the centre. This includes avoiding crowded areas and maintaining adequate space of at least two metres between yourself and others when queuing or moving through the centre.

We continue to work in close collaboration with our retailers to ensure that we are all doing our part to keep our shared environments clean and safe while keeping our team members up to date with new information and advice from the relevant authorities.

We are closely monitoring public health updates and prepared to act quickly should advice change. It goes without saying that our community’s health and wellbeing comes first.

We ask for your support in making sure Pacific Epping continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation. We also encourage all customers commit to social distancing whilst visiting.

With all that said, we remain open for business and sincerely look forward to seeing you at Pacific Epping.

Things to Remember When Considering a Visit to Pacific Epping

Considering a visit to Pacific Epping? Before you visit, we have put together a list of things you should consider, to ensure a safe and pleasant shopping experience. We all have a role to play in keeping our community safe and healthy.

Thank you for your patience and understanding as we all adjust to a rapidly changing reality, and the many changes that have come with it.