Coronavirus Update

Changes to Pacific Epping in accordance with Victorian Government mandates – 24 June 2021

The Victorian Government has announced the further easing of restrictions in Metropolitan Melbourne from 11:59pm on Thursday 24 June.

While you will see some changes the next time you visit us at Pacific Epping, some restrictions will remain in place:

  • Masks must continue to be worn at all times in indoor settings (unless one of the usual lawful exemptions applies).
  • Gyms continue to be subject to the one person per four square metres rule, up to a maximum limit of 300 people per indoor space. Group classes indoors are limited to 50 people.
  • Cinema capacity can increase to 75% capacity up to a maximum of 300 people per venue. There are no longer caps on group sizes.
  • Other non-seated indoor entertainment venues can welcome up to 300 people per space, subject to the one person per four square metres rule. There are no longer caps on group sizes.
  • Hospitality venues which are less than 600sqm in size can welcome the lower of either one person per two square metres, or 150 patrons, provided they have a COVID Check-In Marshal.
  • All other hospitality venues, including restaurants and cafes, can welcome up to 300 people per venue, with no caps on group sizes. The one person per four square metres rule continues to apply.
  • Food courts are not subject to a venue cap, however the one person per four square metres rule will apply.
  • The one person per four square metres rule continues to apply in all retail settings.

For more details on the current COVID-19 situation in Victoria, please visit: https://www.coronavirus.vic.gov.au/.

The health and wellbeing of our entire community is our overriding objective and something we take very seriously. For more details on what Pacific Epping is doing to help keep you and your loved ones safe during this time, please read the information below.

We thank our community for their ongoing cooperation in wearing masks and using the QR sign-in codes and ask for your continued support during this time.

Mandatory face masks

If you choose to visit us during this time, please remember that you must wear a face mask at all times when visiting our Centre, unless:

  • You are under 12
  • You have a medical condition that prohibits the wearing of a face mask
  • It’s not practical
  • For professional reasons.

To help keep our entire community safe, please be sure to bring a face mask with you the next time you visit Pacific Epping.

We also ask for your continued support in making sure Pacific Epping continues to be a place of kindness and compassion for all our customers and staff throughout this time.

Community Health and Safety Update | 1 June 2021  

During the Victorian Government press conference held on Tuesday 1 June it was announced that anyone who has visited Pacific Epping in the last two weeks (18 May to 1 June) should come forward and get tested for COVID-19.  

 

Keeping our community up to date is our utmost priority and while we await further advice from the Victorian Government, we encourage you to find your nearest testing site https://www.coronavirus.vic.gov.au/where-get-tested-covid-19.   

 

We have been notified by DHHS that Pacific Epping that a number of individuals have recently visited stores within Pacific Epping have now been confirmed to have COVID-19. As a result, a number of COVID-19 exposure sites have been identified at the Centre.  

Sunday 16 May  

  • Kmart between 2:15pm and 3:05pm (Tier 2 exposure site).  
  • Coles between 1:30pm and 2:35pm (Tier 2 exposure site). 

Wednesday 19 May  

  • Coles between 3:00pm and 3:48pm (Tier 2 exposure site). 
  • Walker’s Donuts between 3:00pm and 3:40pm (Tier 2 exposure site). 

Thursday 20 May  

  • Woolworths between 6:25pm and 7:15pm (Tier 1 exposure site). 
  • Coles between 6:46 and 7:35pm (Tier 1 exposure site). 

Saturday 22 May  

  • Commonwealth Bank (ATM External)  between 11:15pm and 11:55pm (Tier 2 exposure site). 
  • Kmart between 4:40pm and 5:30pm (Tier 2 exposure site). 

Sunday 23 May  

  • Pacific Epping’s Urban Diner internal food court between 1:15pm and 2:30pm (Tier 2 exposure site).  
  • Chemist Depot between 11:15am and 12:00pm (Tier 2 exposure site).  

Wednesday 24 May  

  • Coles between 3:15pm and 4:00pm (Tier 2 exposure site). 

Tuesday 25 May  

  • Supre between 10:05am and 11:17am (Tier 2 exposure site).  
  • Boost Juice between 10:05am and 11:17am (Tier 2 exposure site).  
  • Cotton On Mega between 10:05am and 11:17am (Tier 2 exposure site). 
  • Valley Girl between 10:05am and 11:17am (Tier 2 exposure site).  
  • Edge between 10:05am and 11:17am (Tier 2 exposure site).  
  • All of Pacific Epping between 10:05am and 11:17am (Tier 3 exposure site) 

Wednesday 26 May  

  • Kmart between 3:20pm and 4:10pm (Tier 2 exposure site). 

If you have visited a Tier 1 exposure site during the times listed, you must immediately isolate, get tested and quarantine for 14 days from the date of exposure. You should also contact the Department of Health at 1300 651 160. 

If you have visited a Tier 2 exposure site during the times listed, you should get tested urgently and isolate until a negative result is received.  You should also contact the Department of Health on 1300 651 160.   

If you have visited a Tier 3 exposure site during the time listed, you should monitor your symptoms and urgently get tested if any arise.  

Our community’s health and safety is always our number one priority and we are taking this situation very seriously. 

In full accordance with advice from DHHS, we have undertaken a deep clean of the entire centre, are regularly sanitising our communal areas including amenities with high-grade disinfectant and have upheld our robust cleaning standards that adhere to the Federal Government’s Environmental Cleaning and Disinfection for COVID-19 principles. We have also worked with the retailers involved to swiftly respond to these situations, closing identified exposure sites to undertake deep cleans with high-grade disinfectant.  

DHHS are also taking steps to identify who may have been in recent close contact with the people who have tested positive, and we understand they will be making direct contact with those identified. 

The health and wellbeing of our entire community is our top priority, which is why we are taking this situation very seriously. Please see below for more information on what we are doing to help keep our community safe.  

We will be guided by DHHS in any next steps we need to take in managing this situation safely, including additional deep cleaning and contact tracing. 

Please visit Case alerts – public exposure sites | Coronavirus Victoria for more information on this evolving situation.   

Community notice | 29 May 2021  

We have been notified by DHHS that Pacific Epping has been classified as a Tier 3 exposure site for the period 10.05am to 11.17am on Tuesday 25 May. This applies to the entire Centre.  

This means that if you have visited Pacific Epping during these times, you should monitor for symptoms. If you develop symptoms, you should immediately get tested and isolate until you receive a negative result.  

We have also been notified by DHHS that a number of individuals who recently visited stores within Pacific Epping have now been confirmed to have COVID-19. Specifically, these individuals visited the below stores: 

Thursday 20 May  

  • Woolworths between 6.25pm and 7.15pm (Tier 1 exposure site). 
  • Coles between 6.46 and 7.35pm (Tier 1 exposure site). 

Sunday 23 May  

  • Pacific Epping’s Urban Diner internal food court between 1:15pm and 2:30pm (Tier 2 exposure site).  
  • Chemist Depot between 11:15am and 12pm (Tier 2 exposure site).  

Tuesday 25 May  

  • Supre between 10.05am and 11.17am (Tier 2 exposure site).  
  • Boost Juice between 10.05am and 11.17am (Tier 2 exposure site).  
  • Cotton On Mega between 10.05am and 11.17am (Tier 2 exposure site). 
  • Valley Girl between 10.05am and 11.17am (Tier 2 exposure site).  
  • Edge between 10.05am and 11.17am (Tier 2 exposure site).  

If you have visited a Tier 1 exposure site during the times listed, you must immediately isolate, get tested and quarantine for 14 days from the date of exposure. You should also contact the Department of Health at 1300 651 160. 

If you have visited a Tier 2 exposure site during the times listed, you should get tested urgently and isolate until a negative result is received.  You should also contact the Department of Health on 1300 651 160.   

Our community’s health and safety is always our number one priority and we are taking this situation very seriously. 

In full accordance with advice from DHHS, we are undertaking a deep clean of the entire Centre overnight. We have also worked with the retailers involved to swiftly respond to these situations, closing identified exposure sites to undertake deep cleans with high-grade disinfectant.  

We are pleased to confirm that the Urban Diner food court, Chemist Depot, Coles and Woolworths have all reopened for trade after completing their deep cleans and being sign-off by DHHS.  

DHHS are also taking steps to identify who may have been in recent close contact with the people who have tested positive, and we understand they will be making direct contact with those identified. 

The health and wellbeing of our entire community is our top priority, which is why we are taking this situation very seriously. Please see below for more information on what we are doing to help keep our community safe.  

We will be guided by DHHS in any next steps we need to take in managing this situation safely, including additional deep cleaning and contact tracing. 

Please visit Case alerts – public exposure sites | Coronavirus Victoria for more information on this evolving situation.   

 

Changes to Pacific Epping in accordance with the Victorian Government issued Seven Day Lockdown – 27 May 2021

The Victorian Government has announced that the state will enter a circuit breaker lockdown from 11:59pm Thursday 27 May to at least 11:59pm Thursday 3 June. This means that there are only five reasons to leave your home:

  • Shopping for necessary goods and services (one person per household per day)
  • Caregiving or compassionate reasons
  • Authorised work or permitted education
  • Two hours of daily exercise
  • To get vaccinated.

Pacific Epping will remain open and trading during this lockdown, serving the essential needs of those that choose to visit us.

This lockdown means that only the following essential goods and services are permitted to continue to trade during this time:

  • Supermarkets and grocery shops, including all food and liquor stores
  • Convenience stores and newsagents
  • Pharmacies
  • Medical centres for appointments that cannot be undertaken virtually
  • Restaurants and cafes for delivery and contactless takeaway only
  • Bank branches
  • Medicare and/or Centrelink
  • Laundry and dry cleaners
  • Post offices
  • Service stations.

Please note that our café and restaurant retailers are permitted to remain open, offering takeaway and home delivery services only. Details of café and restaurant retailers offering takeaway and food delivery is available here https://www.pacificepping.com.au/restaurants-home-delivery-take-away/

While many of our food court retailers may choose to remain open for takeaway and delivery services, we note that our food court seating will temporarily close. Our play areas will also temporarily close.

Furthermore, non-essential retailers who offer a click and collect service are permitted to remain open.

For further details on what this lockdown means for Victoria, we encourage you to visit https://www.coronavirus.vic.gov.au/.

Mandatory face masks

If you choose to visit us during this time, please remember that you must wear a face mask at all times when visiting our Centre, unless:

  • You are under 12
  • You have a medical condition that prohibits the wearing of a face mask
  • It’s not practical
  • For professional reasons.

To help keep our entire community safe, please be sure to bring a face mask with you the next time you visit Pacific Epping.

We also ask for your continued support in making sure Pacific Epping continues to be a place of kindness and compassion for all our customers and staff throughout this time.

Community Notice | 26 May 2021  

We have been notified by DHHS that a number of individuals who recently visited stores within Pacific Epping, have now been confirmed to have COVID-19. Specifically, these individuals visited the below stores: 

Thursday 20 May  

  • Woolworths between 6.25pm and 7.15pm (Tier 1 exposure site). 
  • Coles between 6.46 and 7.35pm (Tier 1 exposure site). 

Sunday 23 May  

  • Pacific Epping’s Urban Diner internal food court between 1:15pm and 2:30pm (Tier 2 exposure site).  
  • Chemist Depot between 11:15am and 12pm (Tier 2 exposure site).  

Our community’s health and safety is always our number one priority and we are taking this situation very seriously. 

In full accordance with advice from the DHHS we have worked with the retailers involved to swiftly respond to these situations, closing identified exposure sites to undertake deep cleans with high-grade disinfectant. We are pleased to confirm that the Urban Diner food court, Chemist Depot and Coles have all reopened for trade after completing their deep cleans and being sign-off by DHHS. We expect Woolworths to reopen within 24 hours.  

DHHS are also taking steps to identify who may have been in recent close contact with the people who have tested positive, and we understand they will be making direct contact with those identified. 

The health and wellbeing of our entire community is our top priority, which is why we are taking this situation very seriously. Please see below for more information on what we are doing to help keep our community safe.  

We will be guided by DHHS in any next steps we need to take in managing this situation safely, including additional deep cleaning and contact tracing. 

Please visit Case alerts – public exposure sites | Coronavirus Victoria for more information on this evolving situation.   

Community Notice | 25 May 2021  

We have been notified that one person who visited Pacific Epping’s Urban Diner food court on Sunday 23 May between 1:15pm and 2:30pm and another person who visited Chemist Depot between 11:15am and 12pm have both been confirmed to have COVID-19.   

Our community’s health and safety are our number one priority and we are taking this situation very seriously. 

In full accordance with advice from the Victorian Department of Human and Health Services (DHHS) we have responded swiftly to this notification and closed the Urban Diner precinct in order to undertake a deep clean of the space. This deep clean is complete and the Urban Diner Food Court has now been cleared by the DHHS to reopen. Chemist Depot has also responded responsibility to this notification and closed their tenancy until further notice in order to complete a deep clean of the store.  

 

DHHS are taking steps to identify who may have been in recent contact with the people who have tested positive, and we understand they will be making direct contact with those identified. 

 

The health and wellbeing of our entire community is our top priority, which is why we are taking this situation very seriously. Please see below for more information on what we are doing to help keep our community safe.  

We will be guided by DHHS in any next steps we need to take in managing this situation safely, including additional deep cleaning and contact tracing. 

DHHS have classified both these exposure sites as Tier 2, meaning that anyone who visited the Urban Diner Food Court or Chemist Depot at the listed times should immediately get tested for COVID-19 and self-isolate until they receive a negative result. Please visit Case alerts – public exposure sites | Coronavirus Victoria for more information on this case.   

 

Changes to Pacific Epping in accordance with the Victorian Government-issued face mask mandate – 25 May 2021 

The Victorian Government has announced that from 6pm on Tuesday 25 May until at least June 4, it will be mandatory for face masks to be worn in indoor settings (except for your home) across all of Metropolitan Melbourne.  

This means that from 6pm on Tuesday 25 May, anyone visiting Pacific Epping will be required to wear a mask at all times, unless one of the following exemptions applies:  

  • Medical reasons
  • Under the age of 12
  • Practical reasons e.g. eating or drinking
  • Any other circumstances where it’s not safe to wear a mask.

We ask that our community remains respectful to others as reasons for not wearing a mask are not always obvious.  

To help keep our entire community safe, please be sure to bring an appropriate face mask with you the next time you visit Pacific Epping.  

We have implemented a number of measures to assist us and our community in adhering to this directive, including: 

  • All Centre staff and contractors will be required to wear masks while at work, unless they have a valid reason not to. 
  • We have installed signage to remind our community that they must adhere to this mandate and not enter the Centre without a face mask unless they have a valid reason not to. 
  • Closely working with our security team and local Police to assist in monitoring our community’s adherence to this directive.

 

For more information on the evolving situation and what this mask mandate means for you please visit: Department of Health and Human Services Victoria | Coronavirus (COVID-19) (dhhs.vic.gov.au).  

 Keeping you safe at Pacific Epping

Our community’s health and wellbeing is our overriding priority and we continue to maintain a range of measures to help keep you safe when you visit Pacific Epping. These include:

  • Strengthening our already stringent cleaning processes, including a heightened focus on sanitising high-touch points with high-grade disinfectant, as well as increasing the number of cleaning rotations each day.
  • Placement of hand sanitiser stations at key locations throughout the centre, including our main centre entrances and Customer Service Desk for our entire community to access.
  • Installation of signage across our Centre, reminding our community to keep 1.5 metres between themselves and others at all times, as well as the placement of Australian Government-issued information posters in our bathrooms which outline crucial information on how you can help stop the spread of COVID-19.
  • Contactless wayfinding, available at our Centre directories, allowing you to scan a QR code on your mobile to find any store in the Centre.
  • Continuation of our Order and Collect service, allowing you to order from your preferred Pacific Epping stores and have your order delivered directly to your car. Find out more here https://www.pacificepping.com.au/centre-info/order-collect/ .

How you can help

While visiting Pacific Epping, we ask that you continue to play your role in keeping our community safe. This means:

  • Social distancing – always keep at least 1.5 metres between yourself and others.
  • Exemplary personal hygiene – wash your hands regularly and use the sanitiser stations located throughout the Centre for your convenience.
  • Handling illness safely – cough or sneeze into your elbow or a tissue and, most importantly, stay at home if you’re feeling unwell.
  • Adhere to capacity guidelines – currently in Victoria the one in two square metre rule applies. Please adhere to retailer maximum capacity numbers which are outlined at their store entrance.
  • Plan your visit – due to restricted numbers in our restaurants, beauty salons, gyms and cinema, please ensure you contact individual retailers to book your visit.

We ask for your support in ensuring Pacific Epping continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation.

To keep up to date with the latest announcements regarding COVID-19, including case locations, we encourage you to visit DHHS’s website at https://www.dhhs.vic.gov.au/coronavirus-covid-19-daily-update

With all that said, we remain open for business and sincerely look forward to seeing you at Pacific Epping.

Helping keep our community safe

As has been the case throughout the entire COVID-19 pandemic, the health and wellbeing of our customers, staff, retailers and contractors is our number one priority.

Alongside adherence to relevant COVIDSafe Plans, we continue to implement and maintain stringent precautionary measures to keep our entire community safe. These include:

  • A strengthened focus on disinfecting commonly touched areas, sanitising high-touch points with high-grade disinfectant throughout the Centre.
  • Ensuring that our cleaning principles adhere to the guidelines set by the Federal Government’s Environmental Cleaning and Disinfection for COVID-19 principles.
  • Positioning permanent hand sanitisation stations at key points throughout the Centre.
  • Placing Australian Government-issued information posters in our bathrooms, which outline crucial information on how you can help stop the spread of COVID-19.
  • Rolling out public hygiene advertisements across the Centre, reinforcing the preventative measures each of us should adopt.
  • Installing signage and floor decals across parts of the Centre, reminding our community to keep 1.5 metres between themselves and others at all times, including when queuing or moving through the Centre.
  • Adjusting air-conditioning systems to maximise the intake of fresh air, ensuring that quality air is circulated throughout the Centre.
  • Working closely with our retail partners to help ensure that we are all playing our part to keep our shared environments safe.

While we are doing what we can to help protect the health of our community, we all have a part to play in keeping our community safe, and that means:

  • Planning your trip in advance of your visit to Pacific Epping.
  • Practising social distancing while you’re at the Centre, always keeping at least 1.5 metres between yourself and others.
  • Maintaining a high level of personal hygiene. Wash your hands regularly (take advantage of our hand sanitisation stations located throughout the Centre) and safely cover your cough or sneeze.
  • Most importantly, stay at home if you are feeling unwell, are awaiting test results, or are experiencing any COVID-19 symptoms.

As always, we are closely monitoring public health updates and regularly review the range of measures we have implemented to help keep our community safe and are prepared to respond quickly should we need to. Once again, the health and safety of our community is our overriding priority.

Pacific Epping’s Social Distancing Ambassadors

We’re pleased to be able to welcome specially selected Social Distancing Ambassadors to Pacific Epping. These Ambassadors will roam our malls and provide a reminder of the need to keep a 1.5 metre distance from others.

Our dedicated Ambassadors, dressed in an easily identifiable uniform, are trained to offer friendly and approachable direction to both customers and retailers around correct social distancing and responsible queuing. By fielding questions and reminding visitors to the Centre to maintain social distancing, these roving Ambassadors will relieve pressure in our malls.

Our security, cleaning and customer service staff will also take on the responsibility of dispensing social distancing advice to ensure maximum coverage across the Centre.

Planning your visit

While there are no longer restrictions on reasons to leave home, as part of the restrictions in place in Metropolitan Melbourne, you can only travel up to 25km from your home. Please keep this in mind if you are planning on visiting Pacific Epping. For more information on the Victorian restrictions, we encourage you to visit https://www.dhhs.vic.gov.au/stage-4-restrictions-covid-19.

If you’re planning on visiting Pacific Epping, it’s important to plan your trip in advance to help keep our community safe. Here are some things to think about when planning your visit:

  1. Avoid visiting the Centre at peak times
  2. Check store trading hours and individual conditions of entry in advance
  3. Pre-book health and other appointments
  4. Consider if you can utilise our Order and Collect service
  5. Most importantly, if you are feeling unwell or are awaiting test results, stay at home and seek medical advice.

For more information on things you should consider to ensure a safe and pleasant shopping experience at Pacific Epping, click here for more details: Covid Safe Update.

Centre Trading Hours

While we are continuing to assess the evolving situation, and are prepared to respond if necessary, Pacific Epping trading hours are as follows:

Monday: 9am – 5:30pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9am – 9pm
Friday: 9am – 9pm
Saturday: 9am – 5pm
Sunday: 10am – 5pm

Customer Service Desk – 

Our Guest Service Desk located near Woolworths in the H&G Mall is open to assist with information on services, gift card purchases and retailer details. Staffed hours are as follows:

Monday: 9am – 5:30pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9am – 9pm
Friday: 9am – 9pm
Saturday: 9am – 5pm
Sunday: 10am – 5pm

We will continue to provide updates in real time as they evolve.