Coronavirus Update

Changes to Pacific Epping in accordance with Victorian Government mandates – 17 February 2021

Stage 4 restrictions in accordance with the Victorian Government mandated lock down will end at 11:59am on 17 February.

This means you’ll see Pacific Epping return to its normal COVIDSafe practices.

Some government mandated restrictions will continue to apply, including face masks, which continue to be required to be worn inside at all times and outdoors when one cannot maintain social distancing (unless one of the usual lawful exemptions applies).

We have implemented a number of measures that assist us and our community in adhering to this directive including:

  • All centre staff and contractors will be required to wear masks while at work unless they have a valid reason not to.
  • Signage that clearly reminds our community to wear a face mask while visiting the Centre.
  • Close work with local Police in monitoring our community’s adherence to COVID-19 related restrictions.

For more details on the current COVID-19 situation in Victoria, please visit: Department of Health and Human Services Victoria | Coronavirus (COVID-19) (dhhs.vic.gov.au)

The health and wellbeing of our entire community is our overriding objective and something we take very seriously. For more details on what Pacific Epping is doing to help keep you and your loved ones safe during this time, please read the information below.

Mandatory face covering

If you choose to visit us during this time, please remember that you must wear a face covering at all times when visiting our Centre, unless:

  • You are under 12
  • You have a medical condition that prohibits the wearing of a face covering
  • It’s not practical
  • For professional reasons.

To help keep our entire community safe, please be sure to bring an appropriate face mask with you the next time you visit Pacific Epping.

Keeping you safe at Pacific Epping

Our community’s health and wellbeing is our overriding priority and we continue to maintain a range of measures to help keep you safe when you visit Pacific Epping. These include:

  • Strengthening our already stringent cleaning processes, including a heightened focus on sanitising high-touch points with high-grade disinfectant, as well as increasing the number of cleaning rotations each day.
  • Placement of hand sanitiser stations at key locations throughout the centre, including our main centre entrances and Customer Service Desk for our entire community to access.
  • Installation of signage across our Centre, reminding our community to keep 1.5 metres between themselves and others at all times, as well as the placement of Australian Government-issued information posters in our bathrooms which outline crucial information on how you can help stop the spread of COVID-19.
  • Contactless wayfinding, available at our Centre directories, allowing you to scan a QR code on your mobile to find any store in the Centre.
  • Continuation of our Order and Collect service, allowing you to order from your preferred Pacific Epping stores and have your order delivered directly to your car. Find out more here https://www.pacificepping.com.au/centre-info/order-collect/ .

How you can help

While visiting Pacific Epping, we ask that you continue to play your role in keeping our community safe. This means:

  • Social distancing – always keep at least 1.5 metres between yourself and others.
  • Exemplary personal hygiene – wash your hands regularly and use the sanitiser stations located throughout the Centre for your convenience.
  • Handling illness safely – cough or sneeze into your elbow or a tissue and, most importantly, stay at home if you’re feeling unwell.
  • Adhere to capacity guidelines – currently in Victoria the one in two square metre rule applies. Please adhere to retailer maximum capacity numbers which are outlined at their store entrance.
  • Plan your visit – due to restricted numbers in our restaurants, beauty salons, gyms and cinema, please ensure you contact individual retailers to book your visit.

We ask for your support in ensuring Pacific Epping continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation.

To keep up to date with the latest announcements regarding COVID-19, including case locations, we encourage you to visit DHHS’s website at https://www.dhhs.vic.gov.au/coronavirus-covid-19-daily-update

With all that said, we remain open for business and sincerely look forward to seeing you at Pacific Epping.

Helping keep our community safe

As has been the case throughout the entire COVID-19 pandemic, the health and wellbeing of our customers, staff, retailers and contractors is our number one priority.

Alongside adherence to relevant COVIDSafe Plans, we continue to implement and maintain stringent precautionary measures to keep our entire community safe. These include:

  • A strengthened focus on disinfecting commonly touched areas, sanitising high-touch points with high-grade disinfectant throughout the Centre.
  • Ensuring that our cleaning principles adhere to the guidelines set by the Federal Government’s Environmental Cleaning and Disinfection for COVID-19 principles.
  • Positioning permanent hand sanitisation stations at key points throughout the Centre.
  • Placing Australian Government-issued information posters in our bathrooms, which outline crucial information on how you can help stop the spread of COVID-19.
  • Rolling out public hygiene advertisements across the Centre, reinforcing the preventative measures each of us should adopt.
  • Installing signage and floor decals across parts of the Centre, reminding our community to keep 1.5 metres between themselves and others at all times, including when queuing or moving through the Centre.
  • Adjusting air-conditioning systems to maximise the intake of fresh air, ensuring that quality air is circulated throughout the Centre.
  • Reminding our community to adhere to government mandates to wear a face mask while outside of the home, unless there’s a valid reason not to.
  • Working closely with our retail partners to help ensure that we are all playing our part to keep our shared environments safe.

While we are doing what we can to help protect the health of our community, we all have a part to play in keeping our community safe, and that means:

  • Planning your trip in advance of your visit to Pacific Epping.
  • Practising social distancing while you’re at the Centre, always keeping at least 1.5 metres between yourself and others.
  • Maintaining a high level of personal hygiene. Wash your hands regularly (take advantage of our hand sanitisation stations located throughout the Centre) and safely cover your cough or sneeze.
  • Wear a face mask, unless you have a valid reason not to, and follow all government directives and advice.
  • Most importantly, stay at home if you are feeling unwell, are awaiting test results, or are experiencing any COVID-19 symptoms.

As always, we are closely monitoring public health updates and regularly review the range of measures we have implemented to help keep our community safe and are prepared to respond quickly should we need to. Once again, the health and safety of our community is our overriding priority.

Pacific Epping’s Social Distancing Ambassadors

We’re pleased to be able to welcome specially selected Social Distancing Ambassadors to Pacific Epping. These Ambassadors will roam our malls and provide a reminder of the need to keep a 1.5 metre distance from others.

Our dedicated Ambassadors, dressed in an easily identifiable uniform, are trained to offer friendly and approachable direction to both customers and retailers around correct social distancing and responsible queuing. By fielding questions and reminding visitors to the Centre to maintain social distancing, these roving Ambassadors will relieve pressure in our malls.

Our security, cleaning and customer service staff will also take on the responsibility of dispensing social distancing advice to ensure maximum coverage across the Centre.

Mandatory Face Masks

If you choose to visit us during this time, please remember that you must wear a face mask at all times when visiting our Centre, unless:

  • You are under 12
  • You have a medical condition that prohibits the wearing of a face covering
  • It’s not practical
  • For professional

To help keep our entire community safe, please be sure to bring an appropriate face mask with you when you next visit Pacific Epping.

We have implemented a number of measures to assist us and our community in adhering to this directive, including:

  • All Centre staff and contractors will be required to wear face masks while at work, unless they have a valid reason not to.
  • Signage that clearly reminds our community they must adhere to the government mandate and not enter the Centre without a face mask unless they are exempt.
  • Close work with local Police in monitoring our community’s adherence to this directive, generally reminding our community of this new directive and asking those that aren’t wearing face masks, without a valid reason, to leave the Centre.

Thank you for your ongoing patience and understanding as we all adjust to these rigorous new measures and navigate the changes together with kindness and compassion.

Where to buy a face mask at Pacific Epping

The retailers listed below stock face masks, however, please note stock availability is not guaranteed due to the current high demand. We recommend contacting the store before you visit to check whether they have face masks in stock.

  • Big W
  • Target
  • Woolworths
  • Chemist Warehouse
  • Quality Pharmacy
  • Chemist Depot
  • Coles

Planning your visit

While there are no longer restrictions on reasons to leave home, as part of the restrictions in place in Metropolitan Melbourne, you can only travel up to 25km from your home. Please keep this in mind if you are planning on visiting Pacific Epping. For more information on the Victorian restrictions, we encourage you to visit https://www.dhhs.vic.gov.au/stage-4-restrictions-covid-19.

If you’re planning on visiting Pacific Epping, it’s important to plan your trip in advance to help keep our community safe. Here are some things to think about when planning your visit:

  1. Avoid visiting the Centre at peak times
  2. Check store trading hours and individual conditions of entry in advance
  3. Pre-book health and other appointments
  4. Wear a face mask
  5. Consider if you can utilise our Order and Collect service
  6. Most importantly, if you are feeling unwell or are awaiting test results, stay at home and seek medical advice.

For more information on things you should consider to ensure a safe and pleasant shopping experience at Pacific Epping, click here for more details: Covid Safe Update.

Centre Trading Hours

While we are continuing to assess the evolving situation, and are prepared to respond if necessary, Pacific Epping trading hours are as follows:

Monday: 9am – 5:30pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9am – 9pm
Friday: 9am – 9pm
Saturday: 9am – 5pm
Sunday: 10am – 5pm

Customer Service Desk – Currently CLOSED

Our Guest Service Desk located near Woolworths in the H&G Mall is open to assist with information on services, gift card purchases and retailer details. Staffed hours are as follows:

Monday: 9am – 5:30pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9am – 9pm
Friday: 9am – 9pm
Saturday: 9am – 5pm
Sunday: 10am – 5pm

Further Store Updates

Majors:

  • Aldi open Monday-Friday 8:30am until 10pm, Saturday & Sunday 8:30am-7pm.
  • Coles open Monday-Sunday 7am until 10pm
  • Woolworths open Monday-Sunday 7am until 10pm
  • Target open Monday-Friday 8am-10pm, Saturday & Sunday 8am-8pm
  • Big W open Monday-Friday 8am-10pm, Saturday & Sunday 8:30am-7pm. Store Click & Collect service available.
  • Reading Cinemas closed until further notice.

We will continue to provide updates in real time as they evolve.